Gambling at an online casino should be pursued as a form of entertainment, not a way to generate income or recover from financial loss. For some individuals, gambling can become problematic. It’s important to maintain awareness of how much time and money you spend while playing.
If you feel you’re starting to spend beyond your means or if gambling begins to affect your daily life, we strongly encourage you to take proactive steps—such as setting personal limits, considering self-exclusion, or seeking support from trusted, independent organizations.
To help you maintain control over your gambling habits, we provide a Personal Limits feature. This allows you to set restrictions on various aspects of your gaming activity, including deposits, losses, wagers, and session duration.
You can manage your limits by visiting the “Personal Limits” section in your account settings. Limits can be modified at any time:
Decreasing a limit takes effect immediately.
Increasing a limit requires email confirmation and only takes effect after the current limit period ends, to help prevent impulsive decisions.
For assistance, feel free to contact our support team at support@rickycasino.com.
Deposit Limit: Set a daily, weekly, or monthly cap on how much you can deposit into your account.
Loss Limit: Set a cap on your losses over a defined period. Losses are calculated based on your initial deposit, not on subsequent winnings. For instance, if you deposit €50, set a €10 loss limit, and then win €1,000, you may still lose more than €10 from your total balance, as the limit applies to the initial deposit.
Wager Limit: Limit the total amount you can wager over a day, week, or month.
Cooling-Off Period: Temporarily suspend your account for a chosen period. During this time, you will not be able to deposit or receive promotional materials, but you can still withdraw any remaining funds. Once the period ends, your account will automatically be reactivated.
Self-Exclusion: Disable your account for a longer period. While self-excluded, you cannot access your account, deposit, or withdraw funds, and you won’t receive promotions. Your account will be reactivated automatically when the exclusion period ends.
Session Limit: Set a time limit for your gaming sessions—from 6 minutes up to 1,000,000 minutes. Once this limit is reached, you will be automatically logged out.
If you wish to stop gambling for a defined or indefinite period, you may request manual self-exclusion by contacting our support team at support@rickycasino.com. We will promptly block access to your account and suspend all promotional communication.
Please note:
While self-excluded, you will not be able to log in or initiate withdrawals directly.
To withdraw your remaining balance, contact our support team, who will guide you through the process.
Verification may still be required before processing your withdrawal, even during self-exclusion.
Payouts will follow our standard withdrawal policies and limits.
If you need additional help, we recommend reaching out to professional support organizations such as:
These organizations offer free, confidential support and guidance.
We strictly prohibit access to our services for anyone under the age of 18. All necessary measures are taken to prevent underage users from registering or gambling on our platform. We reserve the right to request proof of age at any time, and accounts belonging to underage users will be closed immediately upon discovery.
Due to the nature of the internet, it is still possible for minors to access online gambling sites. We encourage parents and guardians to actively monitor and control their children’s online activities. The following software tools can help block access to gambling content:
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