The Ricky Casino privacy policy sets out how we collect, use, store, and protect your personal data when you visit or use our website at au-rickycasino.com. At Ricky Casino, we are committed to handling your personal information with the highest standards of data protection and confidentiality. This document has been prepared in alignment with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and, where applicable, the General Data Protection Regulation (GDPR). We encourage all players to read this page carefully so that you fully understand how your user data is managed, what rights you hold, and how to exercise them. Ricky Casino data protection practices are designed to give you confidence that your personal information is safe, secure, and used only for the purposes described below. If you have any questions about this privacy policy, you may contact our dedicated Data Protection Officer at any time.
1. Identity of the Data Controller
Ricky Casino is operated by a company registered in Curaçao, holding a valid gaming licence issued by the Government of Curaçao. As the entity that determines the purposes and means of data processing, this company acts as the data controller for all personal data collected through the platform. Our registered operator oversees all aspects of information security and ensures that Ricky Casino personal data handling practices meet the requirements of applicable law.
If you need to contact us in relation to any aspect of this privacy policy or your privacy rights, you can reach our team at:
- General support: [email protected]
- Data Protection Officer (DPO): [email protected]
- Compliance enquiries: [email protected]
Our Data Protection Officer is responsible for overseeing Ricky Casino data protection compliance and is available to address any concerns relating to personal data, data security, or your individual privacy rights.
2. Personal Data We Collect
Ricky Casino data collection encompasses a range of information that we gather directly from you or through your use of our platform. We collect only the personal data that is necessary for the purposes described in this privacy policy, and we take all reasonable steps to ensure that the personal information we hold remains accurate, up to date, and secure.
2.1 Identification and Contact Data
When you register an account or contact us, we may collect the following personal information:
- Full legal name and date of birth
- Residential address and postcode
- Email address and telephone number
- Copies of government-issued identity documents (passport, driver's licence, national ID card)
- Proof of address documentation (utility bill, bank statement)
- Selfie or photograph for identity verification purposes
2.2 Financial and Payment Data
To process your deposits and withdrawals, Ricky Casino collects relevant financial personal data, including:
- Payment method details (card numbers, e-wallet identifiers, cryptocurrency wallet addresses)
- Bank account information where applicable
- Transaction history, including amounts, dates, and currencies
- Source of funds documentation required for AML compliance
2.3 Gaming Activity Data
As part of providing a personalised gaming experience, Ricky Casino records user data relating to your activity on the platform:
- Game history, bet amounts, wins and losses
- Bonus usage and wagering progress
- Session duration and frequency of play
- Responsible gambling limits set by you
- Self-exclusion and cooling-off period records
2.4 Technical and Device Data
When you access au-rickycasino.com, we automatically collect certain technical information to ensure the smooth operation of our service:
- IP address and geolocation data
- Device type, operating system, and browser version
- Unique device identifiers
- Log files and error reports
- Referring URL and pages visited on our site
2.5 Communication Data
When you communicate with our customer support team or respond to marketing communications, we retain records of these interactions as personal information:
- Live chat transcripts
- Email correspondence
- Survey responses and feedback
- Records of promotional opt-ins and opt-outs
2.6 Sensitive Personal Data
In limited circumstances, Ricky Casino may process sensitive categories of personal data, such as information about problem gambling behaviours, as required for responsible gambling purposes. We handle such data with additional care and process it only where strictly necessary and lawful.
2.7 Data Received from Third Parties
We may receive personal information about you from trusted third parties, including:
- Identity verification and fraud prevention agencies
- Payment processors and financial institutions
- Affiliate partners and marketing platforms
- Regulatory and law enforcement bodies
- Credit reference agencies
3. How We Collect Your Data
Ricky Casino data collection occurs through a number of methods, each designed to support the safe and effective delivery of our services:
- Direct collection: Information you provide when registering, depositing, withdrawing, contacting support, or completing KYC verification.
- Automated collection: Technical data gathered automatically as you browse and play on our platform, including through cookies and similar tracking technologies.
- Third-party sources: Personal data shared with us by identity verification providers, payment partners, and affiliate referral networks.
- Public sources: Publicly available information used for due diligence and fraud prevention.
4. Purposes of Data Processing
Ricky Casino data processing activities are carried out for specific, legitimate, and clearly defined purposes. We do not process your personal information in any manner that is incompatible with the purposes listed below.
4.1 Account Management and Service Provision
The primary reason we process your personal data is to create and manage your player account, provide access to our 4,000+ game catalogue, facilitate deposits and withdrawals, and deliver the full range of services available on Ricky Casino. This includes administering your VIP programme membership across our five loyalty tiers — Bronze, Silver, Gold, Platinum, and Diamond — and managing your welcome bonus of up to A$500 plus 100 free spins.
4.2 Legal Obligations — KYC and AML Compliance
As a licensed gaming operator, Ricky Casino is legally required to verify the identity of all players and to monitor transactions for signs of money laundering, fraud, and other financial crimes. Our KYC (Know Your Customer) process and AML (Anti-Money Laundering) programme require us to collect, retain, and in certain cases share personal data with relevant authorities. This data processing is mandatory before your first withdrawal is processed.
4.3 Security and Fraud Prevention
We process user data to protect the integrity of our platform, detect and prevent fraudulent activity, and ensure the safety of all players. Our data security infrastructure, including 256-bit SSL/TLS encryption and advanced firewalls, operates continuously to safeguard your personal information.
4.4 Responsible Gambling
Responsible gambling is central to how Ricky Casino operates. We process personal data relating to your gaming activity to identify signs of problem gambling, enforce limits you have set (deposit, bet, loss, and session limits), manage cooling-off periods (24 hours, 48 hours, 7 days, or 30 days), and administer self-exclusions ranging from 6 months to permanent. This processing is essential for player protection.
4.5 Communication and Marketing
Subject to your consent or our legitimate interests, we may use your contact details to send you information about promotions, bonuses, new game releases, and platform updates. You can withdraw your consent to marketing communications at any time by contacting us at [email protected] or by clicking the unsubscribe link in any marketing email.
4.6 Platform Improvement and Analytics
We analyse aggregated and anonymised user data to improve the performance, design, and content of au-rickycasino.com. This analytical data processing helps us understand how players navigate the site, which games are most popular, and where we can enhance the overall experience.
5. Legal Basis for Processing
The Ricky Casino privacy policy is built on a clear and transparent legal framework. Depending on the purpose, our data processing relies on the following legal bases:
| Processing Purpose | Legal Basis |
|---|---|
| Account creation and management | Performance of a contract |
| KYC/AML identity verification | Legal obligation |
| Fraud prevention and data security | Legitimate interests |
| Responsible gambling monitoring | Legal obligation / legitimate interests |
| Marketing communications | Consent |
| Platform analytics and improvement | Legitimate interests |
| Sensitive personal data (where applicable) | Explicit consent / substantial public interest |
6. Cookie Policy
The Ricky Casino cookie policy explains how we use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and deliver relevant content. When you first visit au-rickycasino.com, you will be presented with a cookie consent banner that allows you to accept or manage your cookies preferences. Our Ricky Casino cookie policy is designed to give you full transparency and control over the tracking technologies we deploy.
6.1 What Are Cookies?
Cookies are small text files placed on your device by a website when you visit it. They allow the site to remember your preferences, actions, and settings over time. Cookies can be temporary (session cookies, deleted when you close your browser) or persistent (remaining on your device for a defined period). At Ricky Casino, we use both types across several categories.
6.2 Types of Cookies We Use
| Cookie Category | Purpose | Can Be Disabled? |
|---|---|---|
| Essential Cookies | Required for the website to function — login sessions, security tokens, language preferences | No (required for operation) |
| Analytical Cookies | Collect anonymised data about how visitors use the site to improve performance | Yes |
| Functional Cookies | Remember your preferences such as currency, display settings, and responsible gambling limits | Yes |
| Marketing Cookies | Track browsing behaviour to deliver targeted advertisements and measure campaign effectiveness | Yes |
You may update your cookies preferences at any time by accessing the cookie settings panel on our website, or by configuring your browser to block or delete cookies. Please note that disabling certain cookies may affect the functionality of au-rickycasino.com. For full details of the specific cookies we use, including their names, providers, and duration, refer to the cookie settings panel.
7. Sharing Personal Data with Third Parties
Ricky Casino does not sell your personal data to third parties. However, we may share your personal information with selected partners and authorities where necessary for the purposes described in this privacy policy. All third-party recipients are required to handle your personal data in accordance with applicable data protection law and our strict confidentiality standards.
7.1 Payment Service Providers
To process your financial transactions, we share relevant personal data with our payment partners. Ricky Casino supports a wide range of payment methods including PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin, and bank transfer. Each payment provider operates under its own privacy policy and applicable financial regulations.
7.2 Identity Verification and KYC Providers
Third-party identity verification services assist us in fulfilling our KYC and AML obligations. These providers receive identity documents and biometric data only to the extent necessary for verification, and handle all personal information with the highest standards of information security.
7.3 Regulatory and Law Enforcement Authorities
We may disclose your personal data to the Government of Curaçao, the OAIC, law enforcement bodies, or other regulatory authorities where we are legally required to do so, or where such disclosure is necessary to prevent fraud, money laundering, or other criminal activity.
7.4 Technology and Service Partners
We work with technology partners including game providers (Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City, Relax Gaming, and others), cloud hosting providers, and analytics platforms. These partners may process limited user data solely to deliver their contracted services to Ricky Casino.
7.5 Affiliate and Marketing Partners
Where you have been referred to Ricky Casino through an affiliate partner, we may share limited account status information with that affiliate to fulfil our commission obligations. Marketing platforms may also receive hashed email addresses or anonymised identifiers to support targeted advertising campaigns, subject to your consent under our cookie policy.
8. International Data Transfers
As a global online gaming platform, Ricky Casino may transfer your personal data to countries outside Australia, including to our servers and service providers located in the European Union, United Kingdom, or other jurisdictions. Where such international transfers occur, we ensure that appropriate safeguards are in place to protect your personal information to a standard equivalent to Australian and GDPR requirements. These safeguards may include:
- Standard Contractual Clauses (SCCs) approved by data protection authorities
- Transfers to countries with an adequate level of data protection as determined by relevant regulators
- Binding Corporate Rules where applicable
- Explicit consent where other safeguards are not available
You may request further information about the specific safeguards governing international transfers of your personal data by contacting our DPO at [email protected].
9. Data Security
Ricky Casino data security is a top priority. We employ industry-leading technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. Our information security framework includes:
- 256-bit SSL/TLS encryption on all data transmissions between your device and our servers
- Advanced firewall systems to prevent unauthorised network access
- Encrypted data storage for sensitive personal data
- Multi-factor authentication options for your account
- Regular penetration testing and security audits
- Strict access controls limiting employee access to personal data on a need-to-know basis
- RNG certification by independent laboratories to ensure fair play
- Continuous monitoring for suspicious account activity and fraud
Despite these measures, no online platform can guarantee absolute security. If you believe your account has been compromised, please contact [email protected] immediately. Ricky Casino will respond to suspected data security incidents promptly and in accordance with our incident response procedures and applicable legal notification obligations.
10. Data Storage and Retention Periods
Ricky Casino data storage practices are governed by both legal requirements and operational necessity. We retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following table summarises our standard retention periods:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and identity documents | 5 years after account closure | AML legal obligation |
| Financial transaction records | 7 years | Tax and AML legal obligation |
| Gaming activity records | 5 years after account closure | Legitimate interests / legal obligation |
| Communication records | 3 years after last contact | Legitimate interests |
| Marketing consent records | Until consent is withdrawn + 2 years | Consent documentation |
| Technical and log data | 12 months | Security and fraud prevention |
| Responsible gambling records | 5 years after account closure | Player protection / legal obligation |
Once the applicable retention period expires, Ricky Casino will securely delete or anonymise your personal data so that it can no longer be linked to you. Where deletion is not immediately possible (for example, because data is stored in backup archives), we will ensure that the data is protected and isolated from further processing until deletion is feasible.
11. Your Privacy Rights
Under the Australian Privacy Act 1988 and, where applicable, the GDPR, you hold a range of privacy rights in relation to the personal data that Ricky Casino holds about you. We are committed to honouring these rights promptly and transparently. To exercise any of the following privacy rights, please contact our Data Protection Officer at [email protected].
11.1 Right of Access
You have the right to request a copy of the personal data that Ricky Casino holds about you, along with information about how it is being processed. We will respond to access requests within 30 days. This is sometimes called a Subject Access Request (SAR).
11.2 Right to Correction
If any of your personal information is inaccurate or incomplete, you have the right to request that we correct or update it. You can also update certain account details directly through your player dashboard on au-rickycasino.com.
11.3 Right to Deletion ("Right to Be Forgotten")
In certain circumstances, you may request that Ricky Casino deletes your personal data. This right may be limited where we are required by law to retain your personal information — for example, for AML or tax compliance — or where retention is necessary for the establishment, exercise, or defence of legal claims.
11.4 Right to Restriction of Processing
You may request that we restrict the processing of your personal data in certain situations — for example, if you contest the accuracy of the data or object to our processing activities. During the period of restriction, Ricky Casino will continue to store your personal data but will not actively use it.
11.5 Right to Data Portability
Where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to transfer it to another service provider. Contact [email protected] to submit a portability request.
11.6 Right to Object
You have the right to object to our processing of your personal data where that processing is based on our legitimate interests. You also have an unconditional right to object to processing for direct marketing purposes at any time.
11.7 Right to Withdraw Consent
Where Ricky Casino data processing is based on your consent — such as for marketing emails or non-essential cookies — you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
12. Supervisory Authority — OAIC
If you are dissatisfied with how Ricky Casino has handled your personal data or your request to exercise your privacy rights, you have the right to lodge a complaint with the relevant supervisory authority. For Australian players, the competent authority is:
- Office of the Australian Information Commissioner (OAIC)
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- GPO Box 5218, Sydney NSW 2001
We encourage you to contact us first at [email protected] so that we can attempt to resolve any concerns directly. Ricky Casino is committed to addressing privacy complaints in a fair, timely, and transparent manner.
13. Children's Privacy
Ricky Casino does not knowingly collect personal data from individuals under the age of 18. Our platform is strictly for adult players only. If you believe that a minor has registered an account or provided personal information on au-rickycasino.com, please contact us immediately at [email protected]. We will promptly investigate the matter and delete any such data without undue delay.
14. Updates to This Privacy Policy
The Ricky Casino privacy policy may be updated from time to time to reflect changes in our processing activities, applicable law, or regulatory guidance. When we make material changes, we will notify registered players by email to the address on file, and we will update the "last revised" date at the top of this page. We encourage you to review this privacy policy periodically to stay informed about how we protect your personal data. Your continued use of au-rickycasino.com following any update constitutes your acknowledgement of the revised privacy policy.
15. Frequently Asked Questions
What personal data does Ricky Casino collect from me?
Ricky Casino data collection covers identification and contact details, financial and payment information, gaming activity records, technical device data, and communication records. The specific personal information we collect depends on how you use our platform. Full details are set out in Section 2 of this privacy policy.
How does Ricky Casino use cookies?
The Ricky Casino cookie policy explains that we use four categories of cookies: essential, analytical, functional, and marketing. Essential cookies are required for the website to operate and cannot be disabled. All other cookies can be managed through our cookie settings panel or your browser configuration. Ricky Casino cookies help us personalise your experience, measure site performance, and deliver relevant promotions.
Is my personal data safe with Ricky Casino?
Yes. Ricky Casino data security employs 256-bit SSL/TLS encryption, advanced firewalls, encrypted data storage, and strict access controls to protect your personal information. Our systems are regularly audited and tested to maintain the highest standards of information security and confidentiality. While no online service can guarantee absolute security, Ricky Casino takes every reasonable precaution to keep your user data safe.
Can I request deletion of my personal data?
Yes. Under the Australian Privacy Act 1988 and applicable data protection law, you have the right to request deletion of your personal data. However, this right may be limited where we have legal obligations to retain certain records — for example, for KYC, AML, or tax purposes. To submit a deletion request, contact our Data Protection Officer at [email protected]. Ricky Casino will respond within 30 days.
Who can I contact about my privacy rights?
For all privacy rights enquiries, Ricky Casino personal data requests, or concerns about our data processing practices, you should contact our dedicated Data Protection Officer at [email protected]. If your concern is not resolved to your satisfaction, you may escalate the matter to the OAIC — the supervisory authority for data protection in Australia.
Does Ricky Casino share my data with third parties?
Ricky Casino does not sell your personal data. We share personal information only with trusted partners — including payment processors, identity verification providers, game suppliers, and regulatory authorities — where necessary to provide our services or comply with the law. All third parties handling your user data are bound by strict confidentiality and data protection obligations. Full details are provided in Section 7 of this privacy policy.
What is the Ricky Casino cookie policy?
The Ricky Casino cookie policy is the part of our privacy policy that explains how we use cookies and similar tracking technologies. It covers the types of cookies we deploy, their purposes, and how you can manage your preferences. You can access the full cookie policy through our cookie settings panel or by reviewing Section 6 of this document.
How long does Ricky Casino retain my personal information?
Ricky Casino data storage periods vary by data type. Identity and account documents are typically retained for 5 years after account closure to meet AML obligations, while financial records are kept for 7 years. Technical data is held for 12 months. After the applicable retention period, your personal data is securely deleted or anonymised. Full retention periods are detailed in Section 10 of this privacy policy.
At Ricky Casino, your privacy is not just a legal requirement — it is a fundamental part of the trust we build with every player on our platform. Our commitment to responsible data protection, transparent data processing, and robust information security underpins everything we do. Whether you are enjoying our 4,000+ games, claiming your welcome bonus, or contacting our 24/7 support team, you can be confident that your personal data is handled with professionalism and care. If you have any questions about this Ricky Casino privacy policy, please do not hesitate to reach out to us at [email protected].