If you've forgotten your password, simply visit the Forgot Password page to reset it instantly. If you encounter any issues, our 24/7 support team is here to help. You can reach us via live chat (click the orange chat icon at the bottom-right corner of any page) or email us at support@rickycasino.com.
Absolutely. We are committed to offering only fair and responsible gaming. All games provided on our platform are certified and use verified Random Number Generators (RNGs) to ensure unbiased outcomes.
Yes! You can enjoy many of our games in demo mode by selecting the “Play for Fun” option. This allows you to explore and enjoy the games without risking real money.
If a game freezes mid-play, don't worry—your last round is usually processed on the server. Any winnings from that round will automatically be credited to your account once the round is complete.
If you're experiencing issues launching a game, try the following:
Ensure you have the latest version of Flash and Java installed.
Check your Internet connection.
Clear your browser cache and cookies, then restart your browser.
If the problem persists, contact our support team via live chat or at support@rickycasino.com—we’re happy to assist.
Yes. We use advanced security technologies, including 128-bit SSL encryption and PGP protocol, to ensure your personal and financial information is safe at all times.
To upload verification documents:
Log in and go to your Profile.
Click the “Documents” tab.
Upload files (max size: 2MB) in formats: pdf, gif, jpeg, jpg, bmp, png, tif.
Once submitted, your documents will be reviewed. You can check their status anytime under the same “Documents” tab.
Yes. You have two options:
Use the Self-Exclusion feature in your profile to temporarily disable your account.
Contact our support team via live chat or email (support@rickycasino.com) to request temporary closure with the option to reopen later.
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